Refund & Return Policy

At PurrLavator, we want you and your cat to be happy with your purchase. If you experience an issue with your PurrLavator, please contact us so we can help.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, your PurrLavator must:

• Be returned within 30 days of delivery

• Be in its original condition and free from excessive wear, damage, or misuse

• Include all original components, accessories, and parts

• Be returned in its original packaging whenever reasonably possible

• Include proof of purchase or your original order number

Because PurrLavator is designed for use with a litter box, returned products must be thoroughly cleaned and free of litter, waste, excessive pet hair, or other unsanitary materials before being shipped. For health and safety reasons, we reserve the right to refuse returns that are received in an unsanitary condition.

Starting a Return

To request a return, please contact our customer service team with your name, order number, reason for the return, and, when applicable, photos or videos showing the issue.

Please do not send your PurrLavator back without first contacting us and receiving return instructions.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Products

Please inspect your PurrLavator when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.

Please include your order number and photos or videos of the product and packaging so our team can evaluate the issue.

If we determine that the product is defective, damaged during shipping, or incorrect, we may provide a replacement, replacement part, repair, or refund at no additional cost to you, depending on the circumstances.

Non-Returnable Items

We cannot accept returns for:

• Products damaged through misuse, improper assembly, modification, neglect, or use contrary to the product instructions

• Products showing excessive wear or damage beyond normal use

• Products returned in an unsanitary condition

• Products missing significant components or parts

• Products purchased from an unauthorized third-party seller

• Gift cards, if applicable

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card provider to process and post the refund.

Any original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

If a returned product does not meet the requirements of this policy, PurrLavator reserves the right to deny the refund or deduct an appropriate amount from the refund based on the condition of the returned product, where permitted by law.

Exchanges

If you receive a damaged or defective product and need a replacement, please contact our customer service team. Depending on the issue, we may provide replacement parts or exchange the product.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We will make every effort to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing or shipped.

Contact Us

If you have questions about a return, refund, replacement, or your PurrLavator product, please contact our customer service team.

Please include your order number whenever possible so we can assist you more quickly.

PurrLavator reserves the right to update this Refund & Return Policy at any time. Nothing in this policy limits any rights or remedies available to consumers under applicable law.